1. Accepted Payment Methods
We offer convenient and secure ways to complete your purchase on Paddiy:
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Bank Transfer (ATM or Internet Banking) – Vietcombank, BIDV, VietinBank, ACB and other major Vietnamese banks. Full account details are shown at checkout and in your order‑confirmation e‑mail.
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Cash on Delivery (COD) – available nationwide for all order values. Simply pay the courier in cash when the parcel arrives.
We do not accept cheques, credit cards, e‑wallets, or international wire transfers at this time.
2. Payment Timing
All orders must be paid in full before dispatch (for Bank Transfer) or in cash at delivery (for COD). Once we confirm your payment or COD preference, your order moves to processing and is handed to our shipping partner within 24 hours (excluding Sundays & public holidays).
3. Billing & Invoice
A digital VAT invoice is issued automatically after payment is completed and sent to your registered e‑mail. You can also download it anytime under /my‑account/orders/. If you require a VAT invoice in your company’s name, please add the tax details at checkout and our system will include them.
4. Pricing & Currency
All prices are quoted in Vietnamese đồng (VND) and already include VAT where applicable. If your bank account is denominated in another currency, exchange‑rate conversions may apply.
5. Payment Security
Bank transfers are made through secure TLS‑encrypted channels. We never store raw payment credentials on our servers, and internal access to payment data is strictly controlled and monitored.
6. Refunds
Refunds follow our Return & Refund Policy (/return-refund-policy/). Once your return is approved, we issue the refund via bank transfer within 10 business days; your bank’s processing time may add a few extra days.
7. Contact
Questions about payments? Reach us at [email protected] or call +84362997053 (08:00 – 17:00, Mon – Sat).
By completing a purchase on Paddiy, you confirm that you have read and agreed to this Payment Policy and our Terms & Conditions.